FAQ

How can I make my own personalized item?

The design process is easy as 1, 2, 3! You can use any image of your choice for your custom product.

1. Add your product to your cart
2. Upload your image(s)
3. Checkout.

If you still need inspiration, you can check out our Instagram page for examples! Nobody deserves a boring phone case!

I did not receive a confirmation email from PayPal, was my order placed properly?

Be sure to check your junk or spam folder. If the confirmation email cannot be found in one of these folders and you have still not received an email from us, please let us know.

Can I cancel or make changes to my order?

Unfortunately, this is not possible. All sales are final. No refund or exchanges. As soon as the order has been placed, it is processed by the production facility immediately to ensure a speedy delivery. Please double check that you are happy with your design before checking-out.

What are the shipping costs and times?

Processing and shipping are 5-15 business days EACH. Weekends are not included. Processing during high volume sale times can be 6-18 business days. Shipping during holiday seasons may be 6-18 business days.

USPS First Class Shipping $4
International Shipping $8

How can I track my order?

You will receive an estimated delivery date via email within one business week of your purchase. A tracking number will be sent via email within the timeframe of the expected delivery dates. Look out for your package update through email.

How can I contact the company?

Cased By Chrissi can be contacted via social media and email. Expect a response within 24 hours of inquire. Inquires are answered Monday-Friday, during business hours, in the order received.